When your front desk is checking in patients and the phone won't stop ringing, CallTwin handles the overflow. It answers insurance questions, books follow-ups, provides prep instructions, and routes urgent calls — without giving medical advice.
7-day free trial · Cancel anytime · Setup in 5 minutes
The Problem
Medical practices put 25-35% of callers on hold for 3+ minutes or send them to voicemail. Patients who can't get through often skip appointments, delay care, or switch providers entirely. Front desk staff burnout leads to high turnover and inconsistent patient experiences.
How It Works
Warm, professional, HIPAA-conscious. Your AI matches the experience patients expect from your office.
Office hours, accepted insurance, provider bios, prep instructions, patient portal info.
Connect NexHealth or Google Calendar for real-time appointment booking during calls.
Urgent symptoms get flagged instantly. Non-urgent questions get handled autonomously.
Expected Results
0
Patients left on hold
100%
Calls answered within 1 second
15 hrs/week
Staff time saved on phone calls
24/7
After-hours coverage
Sample Conversation
I need to reschedule my appointment with Dr. Patel and I had a question about my lab prep.
Of course! I can help with both. Let me pull up Dr. Patel's availability — would later this week or early next week work better for you?
And regarding your lab prep — you'll want to fast for 12 hours before your blood draw. That means no food or drinks other than water after 8 PM the night before. Shall I book you a morning slot so fasting is easier?
This is a sample script. Your AI twin uses your actual knowledge base and business details.
FAQ
Clone your voice in 2 minutes. Start answering calls in 5. No contracts, cancel anytime.
Elevate Patient Care7-day free trial · Setup in 5 minutes · Cancel anytime